A Perception is Worth a Thousand Words

Recently, I stopped by a computer store to have my PC worked on and the clerk proved to be anything but customer friendly. When she did finally speak to me, she told me I would need to leave my PC at the store for at least 3 5 days and that I should be prepared to have everything wiped off the computer. Her comments were not very reassuring, and as I left the store, I mulled over my decision to leave the PC with them. Within an hour, I returned to the store, picked up the PC and took it to another store where I received the personal service I was looking for.
Its ironic to think that the first computer store probably would have done the same repair as the second store, yet the second store got my business and all my future business based strictly on the personal service of the clerk.