CX
Digital Marketing Trends
CX
More than three-quarters (78%) of respondents are attempting to differentiate their company through an increased focus on the customer experience.
Conversion optimization has high ROI
Offline is the bride of online
Customer journey is still top priority
CX
You cant pick which strategyto focus on and measure
Pricing is not a differentiator
Customer experience trumps all
Data shouldnt be ignored
Stop relying on Google
Focus on customer experience is non geo specific
Still experimenting with digital
Again customer experience is your only differentiator More ...
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