CX
Digital Marketing Trends
CX
More than three-quarters (78%) of respondents are attempting to differentiate their company through an increased focus on the customer experience.
Mobile Just mobile
Customer journey is still top priority
ROI is still an issue for marketers
You cant pick which strategyto focus on and measure
B2B and B2C are getting closer
Insight vs analytics
The decrease in demand gen and increase in CX
Hiring data driven marketers are a key to success in the next five years
Customer experience trumps all
Offline is the bride of online
Focus on customer experience is non geo specific
Customer experience is your only differentiator More ...
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