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Again customer experience is your only differentiator

Digital Marketing Trends

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Again customer experience is your only differentiator

44% of companies believe that customer service / customer experience will be the primary way their organization will set itself apart from competitors. What is your value-add? How do you tell the story AFTER the sale?


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Paid advertising is here to stay
The rise of marketing automation
B2B and B2C are getting closer
B2B is more focused on content optimization
Pricing is not a differentiator
Stop relying on Google
Mobile is an important part of the customer experience
CX
Social conversion is coming
Focus on customer experience is non geo specific
Customer experience trumps all
Agencies need to focus more on content optimization
More ...


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